Improving the Retail Experience

Retailers are facing significant headwinds, with the pandemic impacting lasting influence on consumer behavior.

Consumers desire convenience, and expedited, frictionless transactions while exceeding expectations on customer service, product availability, price, and unique shopping experiences.

Americans spend over 100 hours a year just waiting in line. At airports, in particular, there are lines to check in, for security clearance, and to board, and often at each concession location. However, online ticketing, TSA Pre, and Clear have allowed consumers to skip some lines.